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Terms of Service

These Terms of Service ("Terms") govern your use of this website and your booking of accommodations from Hyland Hotel ("we", "us", "our"). By accessing this site or making a reservation, you agree to these Terms.

1. Reservations and Bookings

A reservation is confirmed only after you complete the booking flow and we (or our payment processor) successfully charge the required amount. We may decline or cancel a reservation at our discretion, including for suspected fraud, misrepresentation, violation of these Terms, or unavailability of the property. Confirmed reservations are subject to the cancellation policy disclosed at the time of booking.

2. Payment, Fees, and Taxes

You agree to pay the total amount disclosed at checkout, including nightly rates, fees, deposits, and applicable taxes. Charges are processed by our payment provider; by providing payment information, you authorize us to charge the amount due. We may place a hold or pre-authorization on your payment method to cover incidentals or damage.

3. Cancellations and Refunds

The cancellation policy that applies to your reservation is the one shown at checkout and on your booking confirmation. Refunds, if any, are issued under that policy and may take several business days to appear on your statement, depending on your payment provider.

4. Guest Conduct and House Rules

By staying at one of our properties, you agree to:

  • Use the property solely for short-term lodging by the registered guests.
  • Comply with house rules, occupancy limits, and any community or HOA regulations.
  • Respect quiet hours and neighbors; no parties or events without prior written approval.
  • Refrain from illegal activity, smoking where prohibited, and any conduct that damages the property or disturbs others.

We may terminate a stay without refund and pursue costs and damages if these rules are violated.

5. Damage, Loss, and Liability

You are responsible for damage to the property or its contents caused during your stay, beyond ordinary wear and tear. We may charge your payment method for repair or replacement costs. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability for any claim arising out of or relating to your stay or use of this site is limited to the amount you paid for the reservation in question.

6. Assumption of Risk

Use of pools, hot tubs, kitchens, outdoor areas, equipment, and surrounding amenities is at your own risk. You are responsible for the safety and supervision of any minors or guests in your party.

7. Intellectual Property

All content on this site — including text, images, logos, and design — is owned by or licensed to Hyland Hotel or our service providers and is protected by intellectual property laws. You may not copy, modify, or redistribute it without our written permission.

8. Privacy

Our handling of personal information is described in our Privacy Policy. By using this site or making a booking, you acknowledge that policy.

9. Changes to These Terms

We may update these Terms from time to time. Material changes will take effect when posted; continued use of the site after that point constitutes acceptance of the updated Terms.

10. Contact

For questions about these Terms or your reservation:

11. Additional Terms from Hyland Hotel

Important Information About Your Stay
To help ensure a comfortable and enjoyable visit, please note the following details about our historic property:

Historic Character
Our hotel is a historic building, and as such, it does not offer modern amenities such as elevators or ice machines. We appreciate your understanding and hope you enjoy its unique charm.

Self Check-In Experience
We operate on a fully self-check-in model. There is no front desk or on-site staff, allowing for a flexible and private arrival.

Smart Keypad Access
Entry is via a smart keypad located at your door. You will receive a unique access code prior to the start of your stay.

Shared Laundry Facilities
A shared washing machine and dryer are available for guest use on the second floor. Operational hours are between 9 am and 10 pm.

Guest Supplies
Additional coffee, towels, linens, and space heaters are available for your convenience on the second floor.

Downtown Location
The property is located in downtown Palmer. As with any central location, some street noise should be expected, particularly during daytime and evening hours.

Non-Smoking Policy
For the comfort of all guests, smoking is not permitted indoors. Any indoor smoking will result in a $500 cleaning fee per occurrence.

Cancellation Policy

One hundred percent (100.00%) of the total booking charges will be refunded if the cancellation is made more than 30 days prior to the arrival date of the reservation. Fifty percent (50.00%) of the total booking charges will be refunded if the cancellation is made more than 7 days prior to the arrival date of the reservation. For cancellations made within 7 days prior to the arrival date, no refund will be issued.

Platform Notice

This site is operated by Hyland Hotel on the Wander platform. Wander, Inc. publishes its own platform terms, privacy practices, booking rules, and other policies governing the technology that powers this site. You can review them at wander.com/legal.